Follow up from my blog post about Wetherspoons

It pays to make them aware, after I sent a copy of the blog post to their MD I have finally received this email back.

In my blog post, you'll find it here, I slammed the accessibility code of their establishments that made me feel like a second class citizen because I almost always needed to go around the back.

As they point out they tend to go for the quirky buildings, mostly with Listed status, and the excuse is that they cannot alter the surroundings.  Debatable.  In two examples I cited, there would be little or no obvious signs of change and it would allow for me to go in the front, with the rest of my party.

So here's the response:


"Dear Mr Wright

Thank you for your email to our CEO John Hutson, which has been passed to us for response.

Firstly may we apologise for the delay in our response to you.

All of your comments from your blog have been noted.

We can confirm it is our intention to seek the best possible access to all of our pubs and hotels. Wetherspoon prides itself on reusing old and often iconic buildings but this can bring challenges and issues with access as you mention, where possible adjustments will be made to ensure ease of access. 

We employ the services of a health and safety consultancy to conduct access audits for all of our new pubs and hotels. Access audits for our existing properties are conducted by our internal auditors. In addition, some of our pubs work closely with disability groups and charities on a local level.

As all of our pubs are unique, our customers are encouraged to give their feedback regarding any aspect of a pubs operation to the management team at the time of their visit. This enables any appropriate action to be taken on a local level.

Thank you for taking the time to contact us with your feedback.

We sincerely apologise once again for the delay in responding to you.

Yours sincerely

Customer Services

JD Wetherspoon plc "