customer service

I think the standards are decreasing..What do you think?

I bought a new bed on 26 September and spent £500 on it. Nothing special, just a bed. Delivery was quoted as being the end of the week or early the following week. I waited until the end of the following week, before ringing.

I asked where my bed was. I was told that the bed was in stock, they were awaiting the headboard. Hmm. My next question was, "so why did you not ring and tell me this, considering the delivery deadline I was given."

The answer was a little staggering: "we don't ring until the order is in, and then its to arrange delivery".

I was a little hesitant to ask: "so when can I expect delivery?"

"mid next week at least", was the answer.

Need I say, by thursday it was not here. I faxed my complaint and made suggestion I wanted a full refund... On friday I had a phone call saying they would like to deliver on Saturday.

This was the only part they got right, being a full 2 hours earlier than anticipated.

As far as the bed is concerned, I actually think the matresses are not the ones I saw and supposedly ordered. I will reserve judgement about the comfort levels, until I have tried them out.